Privacy policy

Privacy Policy

Welcome to GabruGear (accessible at gabrugear.in). This Privacy Policy describes how your personal information is collected, used, protected, and shared when you visit or make a purchase from our website. We highly value your privacy and are committed to ensuring your personal data is handled securely and responsibly.

1. Personal Information We Collect

When you visit GabruGear, we automatically collect certain information about your device and your interaction with our website. When you make a purchase, we collect specific information necessary to fulfill your order.

Information you provide to us:

  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.

  • Customer Support Information: If you contact us for order inquiries, returns, or general support, we collect the information you choose to share with us, including unboxing videos and images for quality checks.

Information we collect automatically:

  • Device Information: We collect data about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view and how you interact with the website.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the website. This includes:

  • Processing your payment information and generating order confirmations.

  • Arranging for shipping and delivery across India.

  • Communicating with you regarding your order status, dispatch, and delivery.

  • Screening orders for potential risk or fraud.

  • Processing returns, exchanges, and refunds as per our Return & Refund Policy.

  • Providing you with information or advertising relating to our products (if you have opted in to receive such communications).

3. Sharing Your Personal Information

We share your Personal Information only with trusted third parties to help us use your Personal Information as described above.

  • Shopify: Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Logistics Partners: We share your name, shipping address, and phone number with our trusted courier partners to facilitate the safe and timely delivery of your orders.

  • Legal Compliance: We may also share your Personal Information to comply with applicable Indian laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Payment Gateway and Security

We use Razorpay as our secure payment gateway to process all online transactions (Credit/Debit Cards, UPI, Net Banking, and Wallets).

  • GabruGear does not store, process, or keep your complete credit/debit card data or UPI PINs on our servers.

  • Your purchase transaction data is encrypted and processed securely by Razorpay, which adheres to the strict standards set by PCI-DSS (Payment Card Industry Data Security Standard).

  • These rigorous security standards ensure the safe handling of your payment information.

5. Cookies

Our website uses "cookies" to enhance your browsing experience. Cookies are small data files placed on your device that help us remember your preferences, keep track of items in your shopping cart, and analyze how our website is being used. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of our website.

6. Data Retention

When you place an order through gabrugear.in, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for accounting, legal, and customer support purposes.

7. Your Rights

If you are an Indian resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact details provided below.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our business practices, platform updates, or for other operational, legal, or regulatory reasons.

9. Contact Information

Questions about the Terms of Service should be sent to us at:

Brand: GabruGear

Grievance Officer: Harman Singh

Email: support@gabrugear.in/gabrugear@gmail.com

Phone/WhatsApp: +91 9102301333

Website: https://gabrugear.in