Refund policy
Return & Refund Policy
At GabruGear, we are committed to providing you with premium quality clothing. We conduct thorough quality checks before dispatching any order. However, if you receive a damaged, defective, or incorrect product, we are here to help.
Please read our Return and Refund Policy carefully to ensure a smooth and hassle-free experience.
1. Mandatory Unboxing Video Requirement
To protect against fraudulent claims and ensure the highest quality of service, a clear, uncut, and unedited unboxing video is strictly required for all return and exchange requests.
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The video must show the package in its original, sealed condition before opening.
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It must clearly capture the shipping label, the opening of the package, and a close-up of the defect or damage on the product.
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Requests submitted without a valid unboxing video will be automatically rejected.
2. Return & Exchange Window
You must raise a return or exchange request within 1 day (24 hours) of receiving your order. Requests raised after 24 hours from the time of delivery will not be accepted under any circumstances.
3. Conditions for Return & Exchange
We maintain strict quality standards. To be eligible for a return or exchange, your item must meet all of the following conditions:
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The item must be unused, unwashed, and unworn.
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The product must have absolutely no stains, marks, body odors, or perfume scents.
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All original tags, labels, and hygiene stickers (if any) must be fully intact and attached to the garment.
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The item must be returned in its original GabruGear packaging.
Note: Our quality inspection team will thoroughly check all returned items upon arrival. If a product is returned to us in a damaged or used condition that violates these rules, the return will be rejected, and the item will be shipped back to you.
4. Non-Returnable Items
For hygiene and clearance reasons, the following items cannot be returned or exchanged:
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Innerwear, socks, and other intimates.
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Custom-made or personalized clothing items.
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Items purchased during clearance sales, flash sales, or promotional discount events.
5. How to Initiate a Return or Exchange
To request a return or exchange, please follow these steps:
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Contact Us: Email us at support@gabrugear.in or gabrugear@gmail.com within 24 hours of delivery. You can also call our support team at 9102301333.
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Provide Details: Include your Order Number, registered email address, and the reason for the return/exchange.
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Attach Proof: You must attach the uncut unboxing video and clear photos of the product highlighting the issue.
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Wait for Approval: Our support team will review your request. Do not ship the item back to us on your own.
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Reverse Pickup: Once your return is officially approved by our team, we will arrange a reverse pickup from your delivery address at no extra cost to you. Please hand over the securely packed item to our courier partner.
6. Refund Process
Once we receive your returned item at our facility, it will undergo a strict quality check.
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Approval: If the returned item passes our quality inspection, your refund will be approved.
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Timeline: Refunds are processed within 5 to 7 business days after the quality check is completed.
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Payment Method: The refund will be credited back to your original source of payment. Alternatively, if you prefer, we can issue the refund instantly as GabruGear Store Credit for your next purchase.
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Please note that original shipping charges (if any) are non-refundable.
7. Exchanges
If you need a different size or color of the same item, the fastest way is to follow the return process for the item you have. Once your return is approved and picked up, we will dispatch the requested exchange item, subject to stock availability.
8. Contact Information
Questions about the Terms of Service should be sent to us at:
Brand: GabruGear
Grievance Officer: Harman Singh
Email: support@gabrugear.in/gabrugear@gmail.com
Phone/WhatsApp: +91 9102301333
Website: https://gabrugear.in
