Refund policy

Return & Refund Policy

Last Updated: August 2026

Welcome to GabruGear ("we," "our," or "us"). Thank you for shopping at gabrugear.in. Please read this Return & Refund Policy carefully before placing your order.

1. Return Window

We offer returns or replacements only within 3 (three) calendar days from the date your order is marked as delivered.

No return, refund, or replacement requests will be accepted after the 3-day period under any circumstances.

2. Eligibility for Returns

To qualify for a return or replacement, the product must:

  • Be unused, unworn, unwashed, and undamaged.

  • Have all original tags, labels, and packaging intact.

  • Be in the same condition as it was delivered.

  • Be accompanied by a valid Order ID or purchase confirmation.

Products that do not meet these conditions will not be eligible for return or replacement.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products returned after the 3-day return period.

  • Used, washed, damaged, stained, or altered products.

  • Products without original tags, labels, or packaging.

  • Items damaged due to misuse, improper handling, or normal wear and tear.

  • Clearance, promotional, discounted, or final sale items marked as Non-Returnable.

4. Refunds

After we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If approved:

  • The refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

If the returned product does not pass our inspection, the refund request will be declined, and the item may be returned to you.

5. Replacements

Replacement requests are accepted only within 3 days of delivery and are subject to:

  • Product availability.

  • Successful quality inspection of the returned item.

If the requested size or product is unavailable, GabruGear reserves the right to issue a refund instead.

6. Return Shipping

Return shipping responsibility depends on the reason for the return:

  • If you receive a damaged, defective, or incorrect product due to our mistake, GabruGear will bear the return shipping cost.

  • If the return is due to a change of mind, incorrect size selection, or any reason not caused by our error, the customer is responsible for all return shipping charges.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must contact GabruGear within 48 hours of delivery.

Please provide:

  • Your Order ID.

  • Clear photographs of the product.

  • Clear photographs of the package received.

Failure to report the issue within 48 hours may result in rejection of your claim.

8. Right to Reject Returns

GabruGear reserves the absolute right to reject any return, replacement, or refund request if:

  • The request is submitted after the 3-day return period.

  • The product fails our quality inspection.

  • The product shows signs of use, washing, damage, stains, odors, or tampering.

  • Fraudulent, abusive, or suspicious return activity is detected.

The decision of GabruGear regarding product inspection and return eligibility shall be final.

9. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be governed by this Return & Refund Policy.

10. Contact Us

For any return, refund, or replacement requests, please contact us with your Order ID.

Website: https://gabrugear.in

Store Name: GabruGear

Email: support@gabrugear.in

Phone/WhatsApp: 9102301333

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (edit if different)

By placing an order on gabrugear.in, you confirm that you have read, understood, and agreed to this Return & Refund Policy.