Shipping policy

Shipping & Delivery Policy

At GabruGear, we are committed to delivering your favorite clothing to you as quickly and securely as possible. We partner with reliable courier services to ensure your orders reach you in perfect condition.

Please review our shipping policies and procedures below.

1. Shipping Locations

We currently deliver PAN India only. We do not offer international shipping at this time.

2. Order Processing & Dispatch Time

  • All orders are processed and dispatched from our Jamshedpur facility within 1 to 2 business days (excluding Sundays and public holidays).

  • Once your order is successfully placed and payment is verified, you will receive an order confirmation email and SMS.

3. Estimated Delivery Time

  • Standard delivery takes 3 to 7 business days from the date of dispatch.

  • Please note that the exact delivery time depends heavily on the delivery distance and your specific pin code. Deliveries to metro cities are generally faster, while remote areas may take slightly longer.

  • While we strive to ensure timely delivery, GabruGear is not liable for delays caused by the courier company, natural disasters, or unforeseen circumstances beyond our control.

4. Shipping Charges

  • Shipping charges are not fixed; they are dynamically calculated based on the delivery distance and package weight.

  • The exact shipping fee for your location will be clearly displayed on the checkout page before you make your payment.

5. Cash on Delivery (COD)

We do not offer Cash on Delivery (COD). To ensure a secure and fast checkout process, we only accept prepaid orders. All payments are securely processed through Razorpay, supporting all major Credit/Debit Cards, UPI, Net Banking, and Mobile Wallets.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email and SMS containing your Airway Bill (AWB) number and a tracking link. You can use this link to track the live status of your package directly on our courier partner’s website.

7. Non-Availability on Delivery

Our courier partners will typically make multiple attempts to deliver your package. If you are unavailable to receive the package, the courier may return it to our facility.

  • Please ensure you provide a complete, accurate address (including house number, street, landmark, and correct pin code) and an active mobile number during checkout.

  • If an order is returned to us due to an incorrect address, non-availability, or rejection at the time of delivery, please contact our support team to arrange re-shipping (additional shipping charges may apply).

8. Damaged or Tampered Packages

If you notice that your package is damaged, tampered with, or unsealed at the time of delivery, do not accept it. Return it to the delivery executive immediately and contact our support team. Note: If you accept the package, please remember that an uncut unboxing video is strictly required to process any return or exchange claims for damaged or missing items inside.

9. Contact Information

Questions about the Terms of Service should be sent to us at:

Brand: GabruGear

Grievance Officer: Harman Singh

Email: support@gabrugear.in/gabrugear@gmail.com

Phone/WhatsApp: +91 9102301333

Website: https://gabrugear.in